After more than 21 years in Bolivia, the Foundation Diaconia-FRIF has established itself as one of the country’s leading financial institutions. Today, Diaconia-FRIF has 53 offices located throughout the country providing credit and supportive services to the most needy sectors.
D-Frif was established in 1991 by 5 pioneer staff members, and today boasts 400 employees. Staff are employed on the basis of equal opportunities, and enjoy on-going training and career progression. Their strong social and institutional commitment has contributed to the success of the Foundation. The institution nurtures a strong family bond amongst staff and clients alike. Weekly meetings reinforce the values of the institution and a sense of camaraderie to the extent that it is colloquially referred to as the “bank of the brothers”.
Since 2007 D-Frif has been regulated as a Development Finance Institution by the Autoridad de Supervisión del Sistema Financiero de Bolivia.
The most recent rating (Fitch) awarded D-Frif the following risk level:
Diaconia – a sense of stewardship
Fondo Rotativo de Inversion y Fomento – rotating fund for investment and development
To help improve the income of people with limited resources in peri-urban and depressed rural areas, through easy access to credit for micro enterprises and housing opportunities.
To be a leading institution for people with limited resources through diaconal service whose characteristics include: treatment that ensures respect and dignity to the customer and their cultural values, processing loans with only necessary documents, interest rates at a reasonable level according to the market and for Diaconia-FRIF, and with flexibility in guarantees.
Treatment without discrimination
Genuine service to people in need
Respecting the client’s culture
No customer abuse
Tell the truth and keep your word
Punctuality and timeliness
Commitment and personal involvement
Respecting the laws of the country
Listening to the problems of the customers
Transparency of information
D-FRIF offers two main credit products:
Loan amounts range from $30 to $70.000, with an average loan outstanding of $1.200. Over 90 % of clients obtain loans of under $5.000.
D-Frif is fortunate to have some trusted allies and receive funding from the following institutions:Kolibri Kapital, Oikocredit, Incofin, Triple Jump, Loc Fund, Financiamiento Capital (+) SAFI S.A., Fundapro, Banco Interamericano de Desarrollo (BID), Fortaleza SAFI S.A. Microfic and Fossekallen Forvaltning S.A.